1.1 Transitional Arrangements If a person is already in receipt of home care package services on 27 February, they will be transitioned onto the specific level that they were receiving on 26 February. For example, if a person was receiving services at a level 3 on 26 February, they will continue to receive services at a level 3 on 27 February. They will also be added to the national queue for a level 4 package. A summary of the transitional arrangements is in the table below.
1.2 Assignment of a home care package When a package becomes available, the person will receive a letter that outlines the details of the assigned package. They will have 56 days to enter a Home Care Agreement, with the possibility of an additional 28 day extension, before the package is withdrawn. To request this 28 day extension, the client will need to contact My Aged Care.
1.3 Additional information Additional information on the national prioritisation process is available from:
On 27 February, new data fields will become available on the Home Care Package service finder. These changes will allow organisations to provide additional detail through the service finder that can assist them to identify specific details about their services. A number of these new fields can be specified at the organisation level, the outlet level and/or the service item level. The new fields include:
2.1 Only mandatory field – maximum exit amount Only one of the new data fields is compulsory, the maximum exit amount, the rest are optional. If an organisation would like the option to charge an exit amount for clients that leave their service from 27 February, they need to have notified the Department by the 24 February via the Notification of Home Care Maximum Exit Amount Form. For organisations that aren’t looking to include an exit amount in their Home Care Agreements, they will still need to enter an amount ($0.00) into the relevant data field on the service finder from 27 February.
For providers who have decided not to charge an exit amount at this stage, if they decide that they would like to in the future they will need to complete the maximum exit amount field on the service finder to notify the Department of their intent to start including an exit amount in their Home Care Agreements. It is important to remember that from 27 February, providers will need to notify the Department via the service finder before an exit amount can be included in new and/or existing Home Care Agreements.
Of note, the system generated receipt, as stated in the provider readiness checklist, will not be available until release 8 of My Aged Care. Therefore, providers should take a screen shot of the message with the amount and the time stamp for their records.
2.2 Additional information Additional information on the service finder is available from:
3.1 What isn’t changing The changes that are being introduced on 27 February will not change:
3.2 What is changing There are a number of changes that providers should keep in mind, especially for people with existing Home Care Agreements:
Additional information on what happens when a client changes providers is available at Changing Home Care Providers.
3.3 Additional information Additional information on Home Care Agreements is available from:
4.1 Steps for the original provider
4.2 Steps for the new provider There are five points to keep in mind if an existing home care client seeks to transfer to your service:
4.3 Additional information Additional information on unspent home care amounts and exit amounts is available from:
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