Home Care Reforms Information Series – Issue 7

Resource Overview

1. Home Care Reforms Information Series: Summary

LASA Newsletter TitleTopics covered
My Aged Care and National Prioritisation Process
16 January 2017
  • National package inventory
  • Home care packages
  • National prioritisation process
  • My Aged Care – Service Finder
  • Important things to remember
Home Care Agreements
23 January 2017
  • What isn’t changing
  • People with existing Home Care Agreements prior to 27 February 2017
  • People who enter into a Home Care Agreement from 27 February 2017
Unspent Home Care Amounts and Exit Amounts
30 January 2017
  • Unspent home care amounts
  • Exit amounts
  • Important things to remember
  • Client leaving home care – process summary diagram
Top Tips I (regulation focus)
13 February 2017
  • Approved provider status is due to expire before 27 February 2017
  • Self-assessment information to the Quality Agency
  • Transition to home care package level 1, 2, 3 and 4
  • Moving providers, cessation day and home care subsidy
  • Client transferring between services with the same provider
  • Client moving into a RACF
  • Responsibility to give notice of unspent home care amount
  • Introduction of an additional sanction
  • DHS claiming processes – general information
Frequently Asked Questions
20 February 2017
  • What is changing in home care?
  • What is not changing?
  • What do I need to do to be ready?
  • Do I still need to notify the DoH if I don’t want to charge an exit amount?
  • Do I still need to update my Home Care Agreement if I don’t want to charge an exit amount?
  • What do I need to do if a home care client wants to transfer to my service?
  • Do I need to reconcile and notify the client if their unspent home care amount is zero?
  • Will the DHS claiming process change on 27 February?
  • When will a new operational manual for the home care package programme be released?
Summary of the Home Care Changes
27 February 2017
  • National queue
  • Service finder
  • Home Care Agreements
  • When a consumer leaves a provider

2. Department of Health Resources: Summary

Department Factsheet TitleTopics covered
Introduction to Home Care Changes
  • What is changing
  • Overview of key changes
  • What is not changing
  • When do the changes to home care start
  • What can I do to prepare
Consumer Directed Care
  • What is Consumer Directed Care
  • The Home Care Package Programme
  • Home Care Package Provider CDC requirements
  • Ongoing management of home care package services
  • Consumer rights
Supporting Client Discussions
  • What is changing
  • What do the changes mean for clients

 

Overview of client journey to access home care and receiving a referral for service
  • Client is assessed for home care
  • Client receives the outcome of their assessment
  • Client is assigned a home care package
  • Provider receives and accepts referral for service
  • Client enters into Home Care Agreement
Discussing the Assessment and Approval Process with Clients
  • Assessment for home care
  • Receiving the outcome of your assessment
  • Research home care providers and work out costs
  • Being assigned a home care package
  • Entering into a Home Care Agreement
National Prioritisation Process
  • How will consumers be prioritised
  • How will home care packages be assigned to consumers
  • Creating the National Package Inventory; and
  • The National Package Inventory from 27 February 2017
Changing Home Care Providers
  • What happens when a client changes providers
  • Obligations for the existing service provider
  • Obligations for the new service provider
  • What is the client’s role
Unspent Home Care Amounts
  • What is the unspent home care amount
  • What changes are occurring
  • What do I need to do
Overview of Exit Amounts
  • What is an exit amount
  • What changes are occurring
  • Requirements for providers
  • Deducting an exit amount
  • Example
Claiming for home care services
  • Claims validation process
  • Notifying DHS of client starting/ceasing care
  • Calculation of home care subsidy
  • Home care supplements
  • Commonwealth portion of the unspent home care amount
  • Payment statements
Home Care Package service finder
  • What is changing
  • How will clients find a service provider
  • What can I do to prepare
  • What information will be captured
Provider readiness checklist
  • Overview
  • Readiness checklist
  • Fundamental changes for providers
Overview of the legislative framework for Increasing Choice
  • Existing arrangements
  • Increasing Choice reforms – from 27 February 2017
Legislated rights and responsibilities of providers and consumers
  • Legal framework for the Home Care Package Programme
  • Rights and responsibilities of providers and consumers
  • Charter of care
  • Fees
  • Aged Care Complaints Commissioner
Step-by-step example of calculating unspent home care amounts
  • Example 1: Mai transfers providers (Provider A to Provider B)
  • Example 2: Mai leaves home care (Provider B to permanent residential aged care)
New data fields in the Home Care Package service finder from 27 February 2017
  • Organisation level details
  • Outlet level details
  • Service item level details
Operational readiness for Increasing Choice in Home Care
Webinar 8 February 2017
  • Administrative activities, including migration of data for existing providers and provision of service information for new providers
  • Planned communications with home care clients post 27 February
  • Additional materials available
Increasing Choice in Home Care – Operational Readiness
Webinar 6 December 2016
  • How the key changes will be operationalized in the lead up to 27 February
  • Overview of the steps undertaken by the Department to prepare home care clients, ACATs, the My Aged Care contact centre and providers
  • Supportive materials available
Increasing Choice in Home Care – My Aged Care Service Finder functionality
Webinar 21 November 2016
  • New fields that will be available in the service finder from 27 February
  • Navigating the service finder using the new search parameters
  • Navigating the service finder to create a short-list of providers for comparison
Increasing Choice in Home Care – changing providers and unspent amounts
Webinar 2 November 2016
  • Consumer and provider obligations when changing providers
  • Unspent amounts
New data fields for Home Care Package providers – organisation administrator functions Video
New data fields for Home Care Package providers – outlet administrator functions Video

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