Customer Access

03 Mar 2017

Home Care Reforms Information Series – Issue 7

Resource Overview

1. Home Care Reforms Information Series: Summary

LASA Newsletter Title	Topics covered
My Aged Care and National Prioritisation Process 16 January 2017	National package inventory Home care packages National prioritisation process My Aged Care – Service Finder Important things to remember
Home Care Agreements 23 January 2017	What isn’t changing People with existing Home Care Agreements prior to 27 February 2017 People who enter into a Home Care Agreement from 27 February 2017
Unspent Home Care Amounts and Exit Amounts 30 January 2017	Unspent home care amounts Exit amounts Important things to remember Client leaving home care – process summary diagram
Top Tips I (regulation focus) 13 February 2017	Approved provider status is due to expire before 27 February 2017 Self-assessment information to the Quality Agency Transition to home care package level 1, 2, 3 and 4 Moving providers, cessation day and home care subsidy Client transferring between services with the same provider Client moving into a RACF Responsibility to give notice of unspent home care amount Introduction of an additional sanction DHS claiming processes – general information
Frequently Asked Questions 20 February 2017	What is changing in home care? What is not changing? What do I need to do to be ready? Do I still need to notify the DoH if I don’t want to charge an exit amount? Do I still need to update my Home Care Agreement if I don’t want to charge an exit amount? What do I need to do if a home care client wants to transfer to my service? Do I need to reconcile and notify the client if their unspent home care amount is zero? Will the DHS claiming process change on 27 February? When will a new operational manual for the home care package programme be released?
Summary of the Home Care Changes 27 February 2017	National queue Service finder Home Care Agreements When a consumer leaves a provider

2. Department of Health Resources: Summary

Department Factsheet Title	Topics covered
Introduction to Home Care Changes	What is changing Overview of key changes What is not changing When do the changes to home care start What can I do to prepare
Consumer Directed Care	What is Consumer Directed Care The Home Care Package Programme Home Care Package Provider CDC requirements Ongoing management of home care package services Consumer rights
Supporting Client Discussions	What is changing What do the changes mean for clients

Overview of client journey to access home care and receiving a referral for service	Client is assessed for home care Client receives the outcome of their assessment Client is assigned a home care package Provider receives and accepts referral for service Client enters into Home Care Agreement
Discussing the Assessment and Approval Process with Clients	Assessment for home care Receiving the outcome of your assessment Research home care providers and work out costs Being assigned a home care package Entering into a Home Care Agreement
National Prioritisation Process	How will consumers be prioritised How will home care packages be assigned to consumers Creating the National Package Inventory; and The National Package Inventory from 27 February 2017
Changing Home Care Providers	What happens when a client changes providers Obligations for the existing service provider Obligations for the new service provider What is the client’s role
Unspent Home Care Amounts	What is the unspent home care amount What changes are occurring What do I need to do
Overview of Exit Amounts	What is an exit amount What changes are occurring Requirements for providers Deducting an exit amount Example
Claiming for home care services	Claims validation process Notifying DHS of client starting/ceasing care Calculation of home care subsidy Home care supplements Commonwealth portion of the unspent home care amount Payment statements
Home Care Package service finder	What is changing How will clients find a service provider What can I do to prepare What information will be captured
Provider readiness checklist	Overview Readiness checklist Fundamental changes for providers
Overview of the legislative framework for Increasing Choice	Existing arrangements Increasing Choice reforms – from 27 February 2017
Legislated rights and responsibilities of providers and consumers	Legal framework for the Home Care Package Programme Rights and responsibilities of providers and consumers Charter of care Fees Aged Care Complaints Commissioner
Step-by-step example of calculating unspent home care amounts	Example 1: Mai transfers providers (Provider A to Provider B) Example 2: Mai leaves home care (Provider B to permanent residential aged care)
New data fields in the Home Care Package service finder from 27 February 2017	Organisation level details Outlet level details Service item level details
Operational readiness for Increasing Choice in Home Care Webinar 8 February 2017	Administrative activities, including migration of data for existing providers and provision of service information for new providers Planned communications with home care clients post 27 February Additional materials available
Increasing Choice in Home Care – Operational Readiness Webinar 6 December 2016	How the key changes will be operationalized in the lead up to 27 February Overview of the steps undertaken by the Department to prepare home care clients, ACATs, the My Aged Care contact centre and providers Supportive materials available
Increasing Choice in Home Care – My Aged Care Service Finder functionality Webinar 21 November 2016	New fields that will be available in the service finder from 27 February Navigating the service finder using the new search parameters Navigating the service finder to create a short-list of providers for comparison
Increasing Choice in Home Care – changing providers and unspent amounts Webinar 2 November 2016	Consumer and provider obligations when changing providers Unspent amounts
New data fields for Home Care Package providers – organisation administrator functions Video
New data fields for Home Care Package providers – outlet administrator functions Video

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