Not one training approach fits all. Customers implementing carelink+ and those that have it in production have different training needs. Our Customer Solutions team has qualified trainers and they design a training programme for each customer. We believe our customers need options to provide flexible training at the best price, so we offer eLearning in conjunction with traditional onsite or classroom training. Our eLearning library is expanding quickly. Available now are the New User, Advanced User and Reports Centre modules; with additional modules to be released over the coming months. This is the most cost effective way to deliver training to remote sites.
Training for implementation will be undertaken at different stages throughout the life of the project. System Maintenance training and configuration will be undertaken with the project team, and the project team will also undertake full system training. This training will allow the project team to continually update and test the system ready for Go Live. Front end users will be designated training days, with the content of their training dependent on their role. It is incredibly beneficial for staff to understand the system and how changes can impact other areas of the organisation, (user access will also be controlled by security). For this reason we recommended that after Go Live, training be ongoing for new staff and refresher training for existing staff, as this will increase knowledge throughout the organisation and assist in maintaining high data quality.
> Download the January – June 2018 Course Calendar