The trend toward Uberization of the generic community care services is inevitable. For more technical and complex care we suggest this trend is still some way off. Complex care requires care worker continuity and specialised skills.
Innovative technologies have been sweeping through various industries, lowering costs and increasing convenience to unimaginable levels. The example everyone sights is Uber. This high profile company has transformed the taxi industry by disrupting the traditional delivery model through client-centric technology providing a more convenient, transparent and affordable service, which sparked a frenzy of organizations to seek out ways to “Uberize” their industries. So can it apply to community care?
The health care industry has been known to lag behind in terms of technological advancement, but the Uber effect has already started with HomeHero, Honor, Carelinx, and Care.com who are adopting Uber-like model to directly connect home care workers with the families who need them. While these new companies offer automation and efficiency to connect clients to care workers, they may run into limitations when it comes to healthcare regulations designed to protect clients. Home care agencies also offer a number of services that the Uber-like model doesn’t currently provide: outcome-focused care coordination, integration with other health providers, and transparent data sharing to name a few. And on top of that, home care agencies now have access to their own client-centric technology–telehealth which creates transparency and convenience in the home care system where it has never existed before. With the help of this innovative technology, agencies can put the time and money they save back into the hands of the clients.
Here are a few ways telehealth is changing the home care delivery model:
This innovative technology gives providers the power to deliver faster, more cost-effective home care services. Telehealth might not be the exact Uber service delivery model, but the virtualization of care results in increased transparency and convenience for the patients, and ultimately improved patient outcomes. Telehealth may just be the beginning of the technological disruption or “Uberization” of the home care industry.
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