Updates


Next generation of community care software launched by Icon Global

Australia’s leading community care software technology provider, Icon Global has announced 26 October 2016 as the date for launching its next generation, web-based platform – carelinkAIRTo meet the rapidly changing demands for: Aged Care, Disability Care, Mental Health, and Children & Family Service Providers – carelinkAIR will allow all Providers, in the delivery of care, significantly greater reach via tablets and smart phones.  “Providing access in the field, during planning and care delivery, will dramatically reduce data entry duplication and equip care professionals with the tools required to plan and deliver quality care. The end outcomes are reduced cost, improved accuracy and more face-to-face time with care recipients.” says CEO, Craig Porte.

The development of this next generation platform incorporates comprehensive input from the community care sector. The sector has recently experienced dramatic shifts in market demands.  Its revenue model has moved from bulk funding to activity-based funding through initiatives such as the National Disability Insurance Scheme (NDIS), which Mr Porte explains, “has placed a tremendous burden on Providers to substantiate individual service transactions in the claiming process”.  The benefits of personalised care plans have seen much improved outcomes for the recipients of Aged and Disability care services and will progressively impact upon other community care services, such as Mental Health.  Care recipients will be able to provide immediate feedback to Providers via carelinkAIR’s tailored mobile application. The ability for carers to be connected whilst in the field allows for real time management of assessments, care plans, OH&S recording, and client welfare feedback, along with significantly increased back office efficiency.

Several carelink+ customers are participating in the carelinkAIR trial programme. The enthusiasm to be involved in the trial has been overwhelming with the key feedback on being involved the mobile nature of trial sites’ workforce making it simply good business to empower staff to provide the best service possible.

Icon Global’s Service-On-The-Move approach to product development is now hitting the tarmac and the Forms app in carelinkAIR is just the first step in a rolling release of web-based tools allowing the mobile staff to effectively interact with care recipients. Mr Porte said, “The information cycle is completed by the self-service portals available to care recipients and their families which allow shopping for services, self-scheduling, tracking package balances and confirming service delivery. It provides a true ecommerce experience.”

To find out more about the product visit the website http://www.carelinkair.com.au

The carelink+ suite of products is made for the Australian Community Care Market